My horse's SmartPaks have multiple wells of each supplement. How many wells am I supposed to feed? Some supplements, especially those with a larger serving size, may take up more than one SmartPak well. If this is the case with your horse's supplements, each well will be labeled with the supplement name and will indicate the quantity (i.e. 1 of 3). To get the full daily dose, feed all of the connected wells (one full strip) to your horse each day. If your horse has more than 7 wells of supplements total, you will receive 2 strips of SmartPaks and should feed one of each strip daily.

Do I feed my horse the SmartPaks once or twice per day?
Typically most supplements only need to be fed once per day, and in some cases such as daily dewormers, the daily dose should not be split. Therefore the default option for SmartPaks is for them to be fed once daily. However some products are recommended to be fed twice daily, and/or some horse owners prefer to split up their horse's supplements between AM and PM feedings. If this option is selected, each SmartPak strip will be marked as either AM or PM, and one of each should be given daily.

How long are the SmartPaks good for?
SmartPaks are tightly sealed to protect potency and provide your horse the freshest supplements available. For best results, we recommend feeding them within 6 months of the shipping date, which is printed on the top of each SmartPak strip.

Are SmartPaks able to be recycled?
Yes, SmartPaks are made from recycled plastics (like water bottles) and can be recycled again. They are a #1 plastic, which is the most widely accepted type at most recycling centers. If you'd like help finding a recycling center near you, we recommend using Earth911's search.

Why are SmartPaks shipped every 28 days instead of 30 or 31 days?
Since each month can have a different number of days as well as number of weeks, a monthly shipping schedule would cause you to either have excess SmartPaks or potentially run out before the next shipment arrives. To be sure that you always get the right amount, we ship your orders every 4 weeks. This guarantees that no matter how many days or weeks are in the month, your order will arrive on time.

Can I order more than one set of SmartPaks at a time?
SmartPaks are offered as part of an AutoShip program, and therefore we only ship one order at a time, since you will receive a new order every 4 weeks. This also helps ensure your supplements are as fresh as possible, since we make each SmartPaks shipment just before sending it out to you.

How do I get free shipping on my SmartPaks?
All individual SmartPaks with a total cost over $40 (pre-tax and discounts) will automatically receive free shipping. Additionally if you have multiple SmartPaks which total over $75 together, your orders will also qualify for free shipping. Lastly, if you order is shipped to a commercial barn address, you can receive free shipping by using your weekly Barn Saver Shipping Day, regardless of your order total. More details on our shipping policies.

Why isn't the supplement I use offered in SmartPaks?
We work hard to offer all of the supplements our customers want in the SmartPaks feeding system. Some products, such as liquids or gels are simply not compatible with the SmartPaks packaging system. However if there's a product that we don't currently offer that you'd like us to consider, please submit a Product Request so we can look into it further for you. If we do end up adding your requested product, we'll be sure to let you know!

Can I delay or adjust the shipping schedule on my SmartPaks?
Yes, you can easily update your shipping date for your SmartPaks by visiting the AutoShip Manager on our website (if you’re not logged in already, you’ll be prompted to do so first). Next click on Manage SmartPaks button next to your horse’s order. From there you’ll be taken to the SmartPaks Manager, where you’ll have the ability to edit your next ship date.

How do I adjust the shipping address on my SmartPaks?
You can easily update your shipping address for your SmartPaks by visiting the AutoShip Manager on our website (if you’re not logged in already, you’ll be prompted to do so first). Next click on Manage SmartPaks button next to your horse’s order. From there you’ll be taken to the SmartPaks Manager, where you’ll have the ability to edit your shipping address. How do I update the billing information on my SmartPaks? To update your billing address or credit card, simply visit our Billing Information page and enter your new information (if you’re not logged in already, you’ll be prompted to do so first). Please note that any changes will apply to all active orders on your account.

How do I cancel my SmartPaks order?
We’re sorry to see you go, but we understand that sometimes things change. To cancel your SmartPaks, visit our AutoShip Manager on our website (if you’re not logged in already, you’ll be prompted to do so first). Next click on Manage SmartPaks button next to your horse’s order. From there you’ll be taken to the SmartPaks Manager, where you’ll have the ability to cancel your order by selecting the link labeled “Cancel this SmartPak”. From there you’ll be asked to complete a few quick questions and will then receive confirmation that your order has been cancelled.

What if my horse won’t eat the supplements?
We’ve carefully chosen and developed our supplements to be palatable for even the pickiest eaters, but some horses might need additional encouragement. In our experience, adding a different aroma/flavor the horse likes can often be enough to entice them into trying the supplements. Examples include adding applesauce, a small amount of molasses, or Equi-Sweet, which is a sugar-free flavoring that you can pour over the feed. If your horse receives a pelleted feed, sometimes adding water or vegetable oil can make the supplements stick to the grain and help enhance palatability. If you’re still having trouble, feel free to reach out to our Horse Health Experts and we’d be happy to help!

Can I return unopened SmartPaks?
Due to their customization, daily-dose SmartPaks may not be returned once they've left our warehouse. However, when you feed our SmartSupplements in SmartPaks, you’re covered by our Guaranteed To Work program! If you don’t see results in two months, contact our Customer Care Team and we’ll give you your money back.