System Administrator
SmartPak Equine seeks talented, independent thinkers who understand the power of collaboration and imagination - people who thrive in a hard working and fun corporate culture. You must be able to work independently and communicate your ideas quickly and clearly. We are located south of Boston in Plymouth, MA.
Position Summary:
This is a fantastic opportunity to make a big impact in a rapidly growing company. The successful candidate will be working in a team environment supporting all network, telecommunications, desktop, and laptop functions for internal customers as well as supporting our external web sites. This role requires a hands-on, professional, customer-oriented individual with demonstrable problem-solving skills.
Position will involve constant business communication and day-to-day support of our end users, network, applications, and websites which will consist largely of troubleshooting and diagnosing. This position requires strong competence in troubleshooting desktop, server and network issues. Knowledge of active directory, exchange and network topologies is essential. This is a full time onsite position and will report to the Vice-President of Technology.
Essential Job functions:
- Frontline support to all users across the SmartPak environment.
- Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripherals.
- Help manage the helpdesk ticketing system.
- Create and maintain user accounts and mailboxes in Server 2003 environment.
- Asses and diagnose issues quickly so that they are escalated or resolved promptly.
- Communicate issues and trends with team members so that they are resolved in a timely manner.
- Create and maintain phone and voicemail accounts.
- Maintain awareness of new technologies and determine best course of action to overcome any immediate support issues.
- Help maintain 2000/2003 network.
Minimum requirements:
- BA or BS in Computer Science or related field
- 2-4 years experience in similar position
- Understanding of Microsoft's Active Directory technology.
- Any MS SQL experience a plus.
- Experience in networking and desktop support
- Sense of Humor!
- Excellent business communication, writing and interpersonal skills
- Demonstrated analysis/assessment capabilities
- Orientation toward high quality standards
- Continuous desire to learn
There is no relocation available for this position.
Please reply with cover letter and resume to Human Resources, SmartPak Equine, 40 Grissom Road, Suite 500, Plymouth, MA
02360. Fax to 774-773-1445 or e-mail us here.
Tel: 774-773-1000