No, ColiCare is a free program and there is no fee to participate beyond the cost of the required supplements and veterinary care. The ColiCare eligible supplements are the same price regardless of whether or not you enroll in the ColiCare program.

No, there is no upper age limit- we welcome senior horses into the ColiCare program!

No paperwork or documentation is needed except for the application form! You only need to confirm that your horse has met the Annual Wellness Requirements if you need to file a colic surgery claim. In the event of a claim, we’ll work with you and your veterinarian to obtain this information.

The definitions are as follows:

• Previous colic/abdominal surgery is defined as any previous surgical procedure to a horse's abdomen.
• Chronic colic is defined as a horse experiencing 3 or more episodes of veterinarian-attended colic within any 12 month period.
• Colic in the past 12 months is defined as any veterinarian-attended colic episode in the past 12 months. If the veterinarian was called to attend the horse by the owner or person with care, custody and control of the horse, this is considered a colic episode regardless of whether the attending veterinarian physically examined, diagnosed, or treated the horse.

Horses with chronic colic or colic/abdominal surgery unfortunately are permanently ineligible for the ColiCare program, however horses who have experienced colic in the past 12 months will become eligible to re-apply once the horse has been colic-free for 12 consecutive months.

Ensuring your horse gets his or her ColiCare eligible supplement in the right amount on an uninterrupted basis is a critical part of keeping the hindgut healthy, and therefore this is a key requirement for ColiCare. SmartPaks help ensure compliance as they are custom, pre-measured daily servings of supplements clearly labeled with your horse's name for fast, accurate, and potent feeding every day.

Yes, horses may be enrolled in ColiCare by their owners or an agent. An agent is a designated third party who has the legal authority and permission to submit an application on the horse owner’s behalf. Examples include a trainer, barn manager, or lessee. Only the horse owner or their agent may enroll, make changes, or file a claim with ColiCare.

Yes, you can delay your SmartPak up to 14 consecutive days past your original shipping date (no more than 28 days total within a 12 month period) and your horse will remain enrolled. If your SmartPak is delayed more than 14 consecutive days, your horse will lapse from the program and no longer be eligible for colic surgery reimbursement. However, any horse that has lapsed is allowed to re-apply for the program.

No, unless you are a licensed veterinarian. It is important to have your veterinarian involved in the selection of appropriate vaccines for your individual horse, and proper vaccine handling/administration is also critical to their safety and effectiveness. For these reasons, we require that the vaccines be administered by your horse’s veterinarian for the ColiCare program.

We do not require any specific vaccines to be administered as part of ColiCare. The selection of vaccines for your individual horse is up to his veterinarian, as this can vary based on location, age, and other factors.

If your veterinarian offers dental care, perfect! We realize, however, that not every veterinarian offers dental care services. If your horse’s dental care is not performed by your veterinarian, it is still required that your veterinarian examine your horse's mouth each year, and that you complete any recommended follow-up care.

No, you can purchase dewormer from your veterinarian or any equine retailer. To meet this Annual Wellness Requirement you must be working closely with your veterinarian to develop an annual deworming plan that includes at least one fecal test and two deworming administrations. The veterinarian does not need to administer the dewormer, this can be completed by the horse owner or barn staff.

ColiCare is fully compatible with all equine insurance policies. ColiCare makes a great complement to insurance, as a way to provide additional financial coverage. Depending on the insurance policy, horse owners may choose to use their ColiCare coverage instead of or in addition to their insurance payout, for expenses that have not already been reimbursed. We recommend that you work directly with your insurance provider to confirm their requirements regarding reimbursement programs such as ColiCare, as each underwriter may have different rules or policies.

No, ColiCare is a colic surgery reimbursement program, and therefore only covers costs associated with colic surgery (surgery related specifically to the digestive tract) incurred at a veterinary surgical facility. It does not cover expenses associated with a non-surgical colic.

ColiCare provides reimbursement for all types of surgical colic. Eligible expenses include pre-operative care performed at the surgical facility, the surgery itself, and post-operative care performed at the surgical facility.

ColiCare provides a total lifetime reimbursement of up to $15,000. If the reimbursement total is less than $15,000, then any remaining coverage will be available for a subsequent surgery, so long as the horse remains eligible and enrolled in the ColiCare program. Once an individual horse reaches a total of $15,000 of reimbursement, no additional coverage is available.

• Call us at 1-800-461-8898 within 14 days of your horse's surgery to initiate the claim.
• We will provide you with two forms - the ColiCare Program Compliance Affidavit which should be completed by your regular veterinarian, and the ColiCare Surgical Reimbursement Form, which should be completed by your veterinary surgeon.
• Once both forms have been completed and returned to SmartPak, your claim will be reviewed by an independent, board certified veterinary surgeon.
• We will contact you within two business days regarding the outcome of your claim, and reimbursement checks will be mailed to you within 5-7 business days of your claim being approved.